At Dante Journeys, we want you to have the best experience with our products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Returns
- Items can be returned within [7] days from the date of delivery.
- Products must be unused, in original packaging, and in resellable condition.
- Returns will not be accepted for items that show signs of wear, damage, or alteration.
2. How to Initiate a Return
To request a return, follow these steps:
- Email us at [[email protected]] within [3] days of receiving your order.
- Provide your order number and reason for return.
- Our team will verify your request and provide return instructions.
- Ship the product back to our return address within [3] days of approval.
Note: The customer is responsible for return shipping costs unless the item received was damaged or incorrect.
3. Refund Process
- Once we receive your returned item, it will be inspected within [7] business days.
- If approved, the refund will be processed within [10] business days via your original payment method.
- You will receive a confirmation email once the refund has been issued.
Note: Shipping fees (if any) are non-refundable.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or damaged items (unless received in that condition).
- Personalized/customized products.
- Items marked as ‘Final Sale’.
5. Exchanges
We do not offer direct exchanges. If you need a different item, please place a new order and return the original item following our return policy.
6. Damaged or Incorrect Items
If you receive a defective or incorrect product, contact us within [7] days of delivery at [[email protected]] with clear photos of the issue. We will arrange a replacement or refund at no additional cost.
7. Contact Us
If you have any questions about our Refund & Return Policy, feel free to reach out [email protected].